©2021 Cinch Home Services, Inc. All rights reserved. Find your local account executive below, or log in to your Marketopia account for fast support. The technician from Keepe came for diagnosis on 1/25/21 and said we needed a new inducer motor. I feel taken advantage off. Finally he tried putting me through to a supervisor once I started crying harder and hyperventilating over the phone. Cool. The established culture is driven by the theme - "High Performance" and provides an atmosphere for individuals to contribute their unique expertise and collaborate with team members to the success of the business. - Austin, This definitely does not sound right and we would like to connect you with a Membership supervisor. The woman said she found somewhere that could be at our house tomorrow. It gives me peace of mind to know that my home systems and appliances are covered by Cinch should I have a problem with any of them. Your microphone. Our home warranty coverage is packaged as an appliance-only plan, systems-only plan or a combination plan that merges the best coverage from both plans into a single, comprehensive service agreement. To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. The security of your personal information is important to us. These measures include computer safeguards and secured files and buildings. I have been without a warranty for about a year now; I am very sold on having a home warranty - I recommend home warranties in my business - I just need to take caution but if a home warranty is not included in their contract I can recommend. I left cinch a few months ago found out that the other insurance companies are scammers had a technician come out to repair an appliance he had no clue to what he was doing had to pay out of pocket to repair my appliance decided to return to cinch never had any problems with them just decided to save some so I left and now I am back with cinch will keep them for good.. Email this Business. I have a family and Cinch seems to have to urgency to get my problem fixed. Send us a message. Respectfully, Austin. - Austin, D. Davis - Thanks for sharing how easy enrolling in a Cinch policy can be! We would like to have a Membership supervisor review and follow up with you personally, please respond with your contract number so we can locate your account and have that department follow up with you. Apparently although we gave authorization on 1/15 they only placed the order today and it takes up to 21 days. I look forward to peace of mind with Choice. ©2021 Cinch Home Services, Inc. All rights reserved. Cinch Home Services's reason for reporting The review is for another company. Here's how to reach us. The supervisor never answered or called me back. Cinch is a registered mark of Cinch Home Services, Inc., Boca Raton, FL 33431. Great customer service thus far. I like what u had to offer, what I saw and hear sound very good. I called again and I am speaking to a customer services rep by the name of Karen from Cinch, once again on hold and now speaking to a supervisor by the name of Brian. Boca Raton, FL 33431-4450. https://www.cinchhomeservices.com/. Contact Cinch Home Services customer service. Please also note: As a result of the current COVID-19 environment, we are experiencing limited availability of some appliances with our distributors. I ended up hanging up. the agent that called for a follow up was so timely and patient and took such care to explain everything. The woman I spoke with this time kept asking me what brand of heating equipment it was and I kept repeatedly telling her that I didn't know because we just bought the house and I can't go up into the attic due to damage and being pregnant. Have been waiting on service claim for multiple weeks. Not off to a good start! Reply from Cinch Home Services 3 days ago Elizabeth, We aim to send trusted experts on every service visit and we regret to hear your experience was not what you expected. If you would like our assistance, please respond with your claim number so we can locate your account and follow up with you personally. He had to check on every question I asked which meant being on hold until he found the answer. Please see contract for actual terms and conditions; benefits may vary by state. 'Service professional' they sent to my house was not. I hope the other aspects are equally good. Cinch Home Services has been in business since 1978 and is headquartered in Boca Raton, Florida. Refused complaints, took no action, no follow up with customer, refused refund for lack of performance. Every person I spoke with, I couldn't understand anything they were saying and they were having trouble understanding me or helping me with what I needed. 136th Ave, Suite 200Ft. Authorization was given on 1/15/21and we were told it would take 7-10 days. 139 Cinch Home Services reviews. A free inside look at company reviews and salaries posted anonymously by employees. Customer care is our top priority at Cinch Home Services. I need to cancel service!! If you would like to have a Membership supervisor follow up with you directly to address your concerns and answer any remaining questions, please respond with the best email of phone number for us to reach you. Register or log in now. Hello, my fridge went out and with so many out or closed I called Cinch Home Servies they ask for my zip code I gave them that they found someone to come out the next day, they came and said it was my fan they did not have one on him so the service guy said he would be back the next day with the part. Our Expert Janet Says. BOCA RATON, Fla., Jan. 13, 2021 /PRNewswire/ -- Cinch Home Services (Cinch), the nation's leading provider of home service solutions, announced a new … Sincerely, Austin, Priscilla - We’re disappointed to hear you feel this way. We have been hit with a major snow storm and called for service with no luck on getting a company to come to get me heat. © 2021 Trustpilot, Inc. All rights reserved. Very easy to sign up, reasonable pricing, and one month free is great. 30 Cinch Home Services jobs including salaries, ratings, and reviews, posted by Cinch Home Services employees. John Mulligan was exceptional in terms of explaining the various options and walking me through the process to protect my new home. Did you know? This morning we had a small house fire that started due to the air handler in our attic seizing up. Cinch does not provide pest control. Have yet to even be contacted by a technician. Secondly, I informed the first person that I spoke with that it was an emergency, we dont have heat, its been snowing on and off outside and staying in freezing temperatures, im seven months pregnant, and we have pets in the house so we need heat immediately. No response at all. Read about their experiences and share your own! Cinch Home Services ranks 200 of 871 in Household Services category. Sincerely, Austin, Adriene, We're disappointed you did not get your monthly payment information. Home owner. If you still need help, email us at info@cinchhs.com. A free inside look at company reviews and salaries posted anonymously by employees. Your zip code helps us determine what coverage is available for homeowners in your area. Cinch claims they still don't have a report from Keepe and won't give authorization to repair. Your SHOWERHEAD is such an important part of your home. Click below to read our love letter to it (and what you need to know as it pertains to you home). I've only had this home warranty for three weeks and im already HIGHLY considering canceling and finding a new company. We tried calling since Friday and you cannot get anyone on the phone, we ended up calling Sears who transferred us to Cinch finally this morning as they had no record on file. I had to call Cinch back in tears while at the hospital on oxygen due to smoke inhalation and demanded to speak to a supervisor or someone in charge because no one seemed to be able to do their correct job. Cinch Home Services is an excellent company to work for if you are the type of professional looking to be challenged and have the opportunity to grow. Last week a company (Tainos) which your company had a provider came to replace sensors on my boiler after waiting two weeks and had me call them various times to get a person to come back to install sensors. My Electric Range stopped working we called in for service they gave us the option to replace the range as it could not be fixed. Since your response to me Austin, I have made 2 more calls to Lavern with no response. Cinch’s offers three home warranty plans for homeowners with real estate plans also available. I thankfully haven't used the service it makes me a little more worry free of bad things that can happen to my home. Your zip code helps us determine what coverage is available for homeowners in your area. So happy I found Cinch Home Services. We hope Cinch provides you with peace of mind for all of your home warranty needs. you arbitrarily changed the email address which I submitted.....even before the 1st day of service!! I called again after getting out of the hospital and spoke to yet another person who put in another service call to a different company and said they will be out in the morning. Cinch Home Services, formerly known as Cross Country Home Services, is one of the most popular home warranty companies in the industry. This is revolting. After one week my boiler stopped working and now trying to get someone to come and fix it again. He submitted the report and request for part that same day. I just purchased the plan and am trying to set up my account. Search job openings at Cinch Home Services. Thanks Ron. I will now have to pay out of pocket so the baby doesn't freeze, and they have my $100 deposit. Cinch Home Services (Cinch), the nation's leading provider of home service solutions, announced a new service provider relationship with The Keyes Company of South Florida. Do not charge my credit card!! Cinch Home Services is a home warranty company offering consumers a collection of three warranty plans designed to cover the repair or replacement costs on … Spoke to a rep by the name of Mario at your customer Service and he had me on the phone for an hour waiting on a Supervisor and then I was disconnected with no call back. Sincerely, Austin, Irene - I am disappointed to hear you have had such lengthy delays with your furnace claim, and sincerely apologize for the poor service you have received. So I sign up for your service plan, hoping that I will not be disappointed. - Austin, Cori, We're disappointed to hear you're experiencing some difficulty setting up your account. Great customer service thus far so far so good, Brand new customer & Horrific Customer Service, What a great Agent and introduction to a home warranty service. UNACCEPTABLE! I rated you five star because of the service that you offered me and I accepted because I think it is a great value. We appreciate the opportunity to address your concerns. Senior citizen, disabled, military veteran, they don't care you'll be screwed over like everyone else. Terrible and dangerous service.I am writing this mid-repair for a furnace that died. What followup???? Cinch Home Services, previously known as Cross Country Home Services, has been around for over 40 years and is one of the biggest home warranty names in the industry. I called the company and they informed us that the rep from Cinch did not set up a day or time for them to come out and now the soonest this company has is Thursday! I enter my email address and I get an error message that says “there was an error. 152 Cinch Home Services reviews. I called Cinch to have someone come out and take a look at it. (844) 627-6003. I have to say that your services have decrease in quality over the years. Cinch Home Services reported this review for breaching of Trustpilot guidelines. Cinch Home Services's reason for reporting The review is for another company. hello@cinch.co.uk; Cinch Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Cinch Home Services reported this review for breaching of Trustpilot guidelines. So we are now looking at possibly the last week of Feb to have the range replaced. The fire department had to turn off our heat until it could be replaced. To put it BLUNTLY - the contractors they used were not honest or reliable - enough said. I called for a quote. Sincerely, Austin, Elaine - We aim to provide an easy enrollment experience and regret to hear this was not the case when you called for your quote. I am extremely dissatisfied with my service and have no intentions at this point of renewal. 942 people have already reviewed Cinch Home Services. When I attempted to renew my policy I was given three different prices (one sent to me through physical mail in a renewal reminder, one over the phone,, and a third cost online) and no explanation as to why or which cost was accurate. No home inspection is necessary. 4700 Exchange Ct, Suite 300Boca Raton, FL 33431, 1625 N.W. We are currently assessing the review in accordance with our reporting processes. Meantime, get a handy tip from our blog:Easy Living by Cinch. With over 900 employees, the company serves over one million customers with comprehensive plans covering items that break down due to normal wear and tear. 149 Cinch Home Services reviews. Austin, had to call today 4 times to get someone to come and fix my boiler. - Austin, Will, We're delighted to hear choosing Cinch has given you peace of mind for all your home warranty needs! Extremely disappointed with this service. The person I spoke with kept giving me the run around and kept insisting that he could help me. The company has 24/7/365 claims and customer service both online and by telephone. You can call Cinch Home Services at (850) 413-3140 phone number, write an email, fill out a contact form on their website www.cinchhomeservices.com, or write a letter to Cinch Home Services, Inc, 4700 Exchange Ct, Suite 3, Boca Raton, Florida, 33431-4450, Unated States. He did and he put it in and it is like new. I've located your claim and have forwarded this to Lavern to ensure she follows up with you promptly. Our goal is to provide a seamless claim process and my team would like to follow up with you personally to address your concerns and get your claim back on track. Not available in all states; subject to sales tax where applicable. Meanwhile Keepe says the report was sent days ago. I was very impressed with my telephone conversation with Ron today. ©2021 Cinch Home Services, Inc. All rights reserved. Cinch Home Services, Inc. WHAT WE DO. As a reminder, if you need a replacement sooner, please consider accepting the claims credit which is at our cost to purchase, deliver and install the unit. Cinch Home Services (Cinch), the nation's leading provider of home service solutions, has appointed Sloane Levy to the role of Chief Administrative Officer and General Counsel. Company (Tainos) has been called and can not find the time to come, unless Cinch send a work order and recall to them. It took multiple weeks and phone calls just to get my information corrected in your system so that this process could begin and still have gotten no information on when this problem will be addressed. Cinch Home Services, formerly known as Cross Country Home Services, is a home warranty company based in Boca Raton, Florida. Lauderdale, FL 33323, 1520 E. Greenville St, Suite KAnderson, SC 29621, Our team will be in touch shortly. Here's how to reach us. Joyce, Thanks for sharing! A free inside look at company reviews and salaries posted anonymously by employees. We regret this has caused you to cancel your policy with us. The person answered phone appeared not to be knowledgeable about the different plans and/or pricing. I have not had heat in my house since yesterday. Cinch does not provide pest control. Recent recommendations regarding this business are as follows: … I paid my two hundred dollars, but you didn't tell me what my monthly payments are. It took one quick phone conversation with another insurance carrier to replace this coverage at a lower rate. I had a very bad experience with a home warranty service recently, after about 10 years of doing business with them. Cinch Home Services Overview. Very disappointed with the service. We invite you to apply online. - Austin, Michael - We have an unwavering commitment to be there when you need us, and we hope Cinch meets all of your home warranty needs! Respectfully, Austin, Dan, We're delighted to hear you had a great enrollment experience with John and we hope Cinch satisfies all of your home warranty needs! Customer care is our top priority at Cinch Home Services. They are a collect fees and deny claims type company. 47 Cinch Home Services reviews in Sunrise. I've called multiple times to Case management, Lavern Haunch, (since it was escalated) at Cinch and have left begging messages to get the authorization thru before the weekend as I know that will just delay ordering the part until after the weekend. Cinch is a registered mark of Cinch Home Services, Inc. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. I'm so disappointed about the service I've received today and how this company has made an incident that is already horrible into something even worse and more upsetting and frustrating.