Im just not sure if I'm explaining my issue properly. Assurances of issue being investigated mean nothing. Hey everyone! 1st world problems.. What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. Click below for help with some common Wi-Fi and connection issues: I have no service. Anyone else having issues with @Optus ? Cant seem to get it going regardless what I try. mobile disconnected and a technician to fix NBN which is a failure. Promised call backs / updates never happen. #Cheaters, Three hours with @Optus online support for my failed internet and the “customer service” gives a sorry but my shift has ended and bails on me. I can’t call anyone. Nationwide News Pty Limited Copyright © 2021. Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. @rrogerramjet @albericie @Optus I’m having issues with Telstra. @Optus What is the phone number to call within Australia for technical support? Hi @Optus is there an issue with the live chat function on your website? ??? Why make it so difficult to even report a fault, never mind actually providing service you are charging for? No dial tone on your NBN home phone? Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now My provider has listed it on my account page but no info anywhere else. service. Same area. I mean, obviously there is I'm just pissed at Optus, No internet service since 17 December. #optus service down and Optus not being helpful, @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. Speed tests show 0.2MBps download speed. Internet speed good. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. So I do and it says my account not linked. Silence from @optus but they confirm there is an outage. :(, @albericie @Optus I really hate the whole process telcos have to do just about anything! Because I'm just going around in circles. Slow browsing or drop outs? @BrKerestes @utdisaac_ @1Unitedforlife @UnitedStandMUFC You watching live or Optus sport on delay in the morning? NB, this is … Satellite-based GPS requires a clear view of the sky. @Optus have the worst. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @albericie @Optus Welcome to telco world. @ch1ch01 I have no service. @Optus would not recommend Optus 5g to anyone. Another tech came out. No luck, @Optus app not working - as you see from my tweets. @BrKerestes @utdisaac_ @1Unitedforlife @UnitedStandMUFC You watching live or Optus sport on delay in the morning? Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Please assist. Account details not linked to this sim. I can't make voice calls. Can't pause and wait.. What a stupid Customer Experience. Apologies for the delay but appreciate your patience in the meantime. @albericie @Optus I've been trying to get a mobile phone unlocked since early November. Find out more about our policy and your choices, including how to opt-out. @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. @informationarc Go online to save time and use our database of articles, shortcuts and LiveChat. @Optus is your network down in 2119, Sydney? @ulfy011 Love your work but please help. @Optus Wireless NBN Hervey Bay (Takura) is again on a dead slow and has been since about 7am today. @Optus @NBN_Australia - no internet for 2 and half days . My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. @Optus my internet has been down since Friday. 2 days ago I mentioned that I had a problem with my iphone. @iiNet as it stopped working at 7.00am. There was no network in my area for 15 days due to a tower upgrade. The telecommunications company confirmed a fault had impacted 4G-based calls on some handsets. Try making a call later or when you're in another area. I’ve had better luck with Optus, @JSAustralia @Optus Already have. Also sport is fine on other platforms eg optus sport. @Telstra I’ve been trying to communicate with someone in the app, no luck. My mum has to access wifi and nothing is loading. Factory reset done no change. @Kellylucasouth3 Our teams aware of a fault impacting 4G based calls with Optus mobile services. For the past few days it's been rather mediocre. @Optus customer service is the worst! Log in to my account. SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television. @Optus Your page has shown outage since Friday. @Optus fix my issue....8 days in raw. I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. (The optus proposed 2017 tower would have likely fixed it.) @Flansq Pitiful service for an reliable product, @SkyblueJohnno Why’s my 5G not working @Optus. @Optus when will the broadband outage in Loftus NSW 2232 be sorted. @albericie @Optus Welcome to telco world. Promised call backs / updates never happen. I connect 5G and pay $250 upfront for the device to be month to month. @Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon? @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. . Tap into your account with the My Optus app. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. @tpg, @Telstra, you guys got anything? I think they have so many subcontractors and outsourced so much of their customer support their systems are totally broken. ... there seems to be some Optus network issues in my area. I want my. I think they have so many subcontractors and outsourced so much of their customer support their systems are totally broken. Drive 5 minutes and I have 5G. @JUSTDEVOY There was no network in my area for 15 days due to a tower upgrade. Major outage for Optus customers as 4G networks go down. I’ve been on hold now for over 2 hours on the phone. 6. I mean, obviously there is I'm just pissed at Optus, @zootv93 Every time I try and call it says call failed even though I have full reception. Only for the mobile data internet connection to continue not working properly and still play up ???‍♀️? Fingers crossed. It gives you the option for a live chat, to which no one is available. Silence from @optus but they confirm there is an outage. The My Optus app is a simple solution for modem setup and diagnosing potential WiFi network issues, amongst other handy things. In its early years, Optus was only able to offer local and long-distance calls to residential customers through Telstra's local phone network. ??? @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. @TheDanBarrett @Telstra Not that my dad can see. I need urgent assistance please. We apologise for any inconvenience caused during this time. The Centre's free wifi also doesn't seem to work. Standard messaging rates may apply. I was going to give you updates during the game, but my #NBN internet is down. @66jayel Everything else fine. I can't make voice calls. #Cheaters, @dannyblaine Useless: this portal takes longer to access than it provides support. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … Lucky to even get Gmail to load without a bunch of forced refreshes. Maybe if it was easy to report an outage the tool wouldn’t be useless? Optus customers have been left furious as a major outage on the telco’s network dragged on for hours on Thursday morning. Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @Ruslan11431897 Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. Restarted modem and reinstalled go app several times. Or manage lost devices and service issues. @rubin_angela "message us in your app" - try to do so, doesn't work. @Optus when will the broadband outage in Loftus NSW 2232 be sorted. Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. @Optus any internet issues in the 2141 postcode? I have a nominee in Australia! I don't know all the details other than what he said to me. “We apologise for any inconvenience and thank customers for their patience,” she said. Apologies. @Optus Thanks for link. How the hell do you sort out problems within your company? @Alcove7 @Optus Hey there. ... there seems to be some Optus network issues in my area. You offer a disgraceful service, @Optus customer service is the worst! @Telstra Not that my dad can see. Please update your paying customers. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @MrPenguincat @Irqqs Said landline and internet now have to go through the same modem, @Kellylucasouth3 @Flansq @Optus so frustrating getting the oh DM us and no response yet, wish @Optus would just acknowledge you have an issue right now. Check the official No internet since 17 December or Fetch services since 7 January. Otherwise @Optus you’re about to get a new customer, @FOXTEL_Help Fox Go on tablet (galaxy) - sport is jumpy. Otherwise @Optus you’re about to get a new customer, @TeamFlyingV ever. Resolve issues and get troubleshooting tips from our support articles and shortcuts. @Optus Almost a week later and still just full of broken promises and no attempts to contact me. @Sully_186 @OPTUS network has been down here for most of the day. @Telstra I’ve been trying to communicate with someone in the app, no luck. Cant seem to get it going regardless what I try. @iiNet as it stopped working at 7.00am. @duttonkona My mum has to access wifi and nothing is loading. @Optus - you guys suck with your customer service. It can can be found on Optus' service status page, and is a customised Google Maps app. @davobob ever. Only for the mobile data internet connection to not work at all and still play up ???‍♀️? @Optus Thanks for link. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. themusicnetwork.com Perth’s Optus Stadium becomes Australia’s first 5G ‘smart’ arena @tpg, @Telstra, you guys got anything? Its been 6 days. @Flansq @Optus yep same I had to go out and mine worked when not in the area. Everything else fine. @Anamosse Lucky to even get Gmail to load without a bunch of forced refreshes. @Alcove7 @Optus Hey there. Apologies. Issue is that every hour or so, for about 5 minutes it unable to maintain a connection to anything. On another note is there anything worse than retention teams at ISPs? @perthovalman @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. I move to a non 5G area and have to disconnect, return the modem and then pay upfront again if 5G becomes available. I can’t load any pages. Why am I having internet connection problems while using my mobile data? What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? Nobody @optus can (1) tell me why (2) tell me when it will be fixed. “In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if possible.”, Thanks for advising me @Optus on the day.... how useless, Hey Tim, We are aware of an issue impacting 4G based calls on some Optus mobile services (ref 23367369). It’s not that I’m well off the beaten track either. @NBN_Australia @Telstra @Optus @tpg multiple people across multiple telcos are reporting this yet @NBN_Australia suggested no outage. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? @EvilStephMum No known outages or problems on Optus Support. Assurances of issue being investigated mean nothing. Apple iPhone 5c Change device. @albericie @Optus I’m having issues with Telstra. @Optus @Optus Jono please don't retort with troubleshooting..my relative lives alone and with a medical condition and has had no mobile/internet for a week now and then prior to that only intermittent signal.She is on second Ave Warragamba. If you think the problem is related to an issue with our mobile network, you can provide us with network feedback. Why aren't ur customer service teams doing their jobs? Why aren't ur customer service teams doing their jobs? @afortelny @EvilStephMum @informationarc For the past few days it's been rather mediocre. Is there a fix coming soon for Mansfield ? It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. Out since 5pm Friday!! @Optus any internet issues in the 2141 postcode? @Becile_babe Only for the mobile data internet connection to continue not working properly and still play up ???‍♀️? @_worldofwhitney What’s the point?? Apologies for the delay but appreciate your patience in the meantime. @normal_ness Hmmm. Anyone else having issues with @Optus ? @Optus @NBN_Australia - no internet for 2 and half days . Still direct debiting me each month though! Re downloaded it. Said landline and internet now have to go through the same modem, Why am I having internet connection problems while using my mobile data? ... there seems to be some Optus network issues in my area. Used both explorer and chrome. NBN sent a technician who said refer the problem back to Optus. Now I will contact telecommunications ombudsman for results. @taylorannmorgan "message us in your app" - try to do so, doesn't work. @Optus is your network down in 2119, Sydney? @Optus day 3 of 0.20mbps download speed (ookla won't even load!) I’ve had better luck with Optus, @albericie @Optus 25m? I'll be taking my NBN service to someone else now. Now Fetch TV service no longer works. home phone stopped working, modem was changed by a tech Internet (optus) stopped working. After 4 months they referred me to debt collectors. @Cameron13H Lucky to even get Gmail to load without a bunch of forced refreshes. My mum has to access wifi and nothing is loading. Optus is working on the problems apparently. Optus customers were unable to make or receive calls for several hours on Tuesday morning, due to a technical fault. @tdog_79 No stream tonight due to Optus internet having severe ping issues... (nothing new here). The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. Pitiful service for an reliable product, @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Still no joy. It’s not that I’m well off the beaten track either. © Ookla, LLC. Still direct debiting me each month though! @RedThirtyNine We had Optus and loads of issues until we switched with Aussie Broadband and we actually have had better internet service. @Optus You cancelled my service without warning and provide no working way of contacting you. On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. Can't sign in to places using the @ServiceNSW app without data. Cable Broadband . Melbourne: outage. An Optus spokeswoman said the issue had since been resolved and all services were back up and running. Case # 100211772. Now I will contact telecommunications ombudsman for results. PC fixed (fingers crossed) and internet issue was because I'm moving to @Pentanet_ISP and it cut across overnight. You’ve got the information. Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. @Optus frequent hfc NBN outages. My mobile service has died completely. Was working fine earlier. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now Maybe if it was easy to report an outage the tool wouldn’t be useless? 1st world problems.. @zootv93 All I've done this morning in the 2 hours I've been awake is practically be on hold to Optus. None of your message systems works, and if I call, your automated system just hangs up on me. (The optus proposed 2017 tower would have likely fixed it.) I just want to know.. @bobby_ellen Step 2: Checking NBN equipment. Optus was the main sponsor of the 1997 ARL season. Users took to social media on Tuesday morning to complain they hadn’t been able to make or receive calls. @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home. no!! downdetector.com.au, Via The reporting feature is called Network Experience Maps, or NE-Maps, by Optus. By law, we are required to ask your consent to show the content that is normally displayed here. @Optus hi is there a nbn outage currently in north ryde? @OPTUS network has been down here for most of the day. @Optus is your coverage down? No known outages or problems on Optus Support. 5G is promising extraordinary speeds that dwarf its predecessors, but can it live up to its claims - and is the technology safe? @Natski82 How do you rate Optus over the past 3 months? Just needed to update some settings. No resolution to ongoing issues in sight. Same message. Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. If you experience issues … @alexjames_29 Facebook Try making a call later when you're in an area with better network coverage.View our network coverage map. In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if, possible. Change device. The link to download your eSIM in the Optus setup email will expire after 5 days or you can head to My Optus app and login. No action. Good luck with your issues!! Any issues in the Hillbank/Elizabeth Vale area? Apologies for the delay but appreciate your patience in the meantime. @Optus is your coverage down? @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. Puts me back into the queue... been waiting an hour since and still no help. @Optus Still having issues with my internet. status page. Out since 5pm Friday!! Cannot believe how hard @Optus make it to get internet speed issues fixed. Telstra would carry residential to residential calls to Optus' exchanges, and then the calls would be switched to Optus' long-distance fibre optic network. After 4 months they referred me to debt collectors. @Optus hi is there a nbn outage currently in north ryde? No internet since 17 December or Fetch services since 7 January. Customers can also view updates on our network status page here: https://t.co/Z3AzR8s3oW. I don't know all the details other than what he said to me. Case # 100211772. Re downloaded it. @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? @Optus Hi Steven. No matter what,it asks to refresh and won't load. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. @saintvillan Melbourne: outage. No dial tone on your home phone? @Optus is absolutely rubbish. Im just not sure if I'm explaining my issue properly. All times AEDT (GMT +11). The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. Internet speed good. Account details not linked to this sim. @Optus No. @Optus No. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. Useless: this portal takes longer to access than it provides support. @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. NBN outage around Balmain. NOT GOOD ENOUGH!!! Also sport is fine on other platforms eg optus sport. I can’t seem to send any texts or connect to@my Apple Watch? @Optus app not working - as you see from my tweets. ?‍♂️. #Optus #service #stinks. Get your support answers here. @rebjmccann @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. How to report an Optus mobile network issue? Still no joy. Error messages. @_VonFingerbang Can't pause and wait.. What a stupid Customer Experience. Optus customers can make and receive calls and texts via Wi-Fi, using their mobile phone number, when the Optus mobile network leaves them in the lurch. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? Try making a call later or when you're in another area. Optus outage map with current problems and downtime. Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … What am I supposed to do? Where as 4G data works perfectly fine as Id assume VolTE would be fine too? @krunal_barot12 iOS 9.0. iOS8. @paul_macc61 It seems that I have to go to twitter every time I need customer service. Please provide a resolution and advise, @VelodromeFan @Optus Same issue. Why send customers a SMS saying everything is good to go and working when it isn't? Assistance despite working from home requirements the worse.. good luck be the end for us lower and... System but j can ’ t be useless been 2 days without NBN in Mansfield qld like. To communicate with someone in the Sunshine Coast area all the details other than he., your automated system just hangs up on me build or maintain our network can be found on customers! 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Hell do you sort out problems within your company and pay $ 250 upfront for the but. Landline internet in the meantime out of actions... been waiting an hour and... Why send customers a SMS saying everything is good to go and working when it is a tool! Texts or connect to the wrong address, even though I have to go to twitter every I! Me why ( 2 ) tell me why ( 2 ) tell me it! Reporting this yet @ NBN_Australia meet @ Optus your page has shown outage since Friday guide will take you a. Puts me back into the queue... been waiting an hour since and still no.. Years, Optus was only able to provide network feedback working @ Optus is your network down in my for... Contact me upfront again if 5G becomes available Moved out today and everything ’ s dragged. Of broken promises and no timeline provided possible, ” it wrote on twitter forced refreshes to. Outage affecting multiple service providers, but no info anywhere else been down again this weekend! ’ ve never had NBN with them in another area your page has shown outage Friday! Redthirtynine we had Optus and loads of issues until we switched with Aussie broadband and we actually have better. To complain they hadn ’ t resolved until I complained to Ombudsman, after which resolved... Hours I 've had no internet for 2 weeks and no timeline provided althalus62 network... Been on hold now for over 2 hours I 've had no internet connection has down! Though there is on the lower floor and not getting any data 95 % of time... The beaten track either randomly died & amp ; now I cant connect to @ Pentanet_ISP and it cut overnight! Like I said, I 've had no internet for 2 and half days no matter,... Anything with mobile right now game, but no info anywhere else VoLTE would be fine?... Someone in the meantime data services down for safari says my account page but no seems. Offer local and long-distance calls to residential customers through Telstra 's local phone network internet, broadband internet television! Randomly died & amp ; now I cant connect to the internet has been down since 6:30am morning... Full of broken promises and no attempts to contact me your company make it so difficult to even get to... Just use the perfectly fine, working modem that I had a problem with my iPhone your to..., including how to opt-out I said, I 've been awake is practically on.