In March of 2017 we replaced that heater because it was rusted out in the inside. They answer and take my info and then transfer me to Warranty. No heat last night nor this morning when I woke, although I had the unit set on heat and the thermostat set on 70 degrees. In March of 2015 we built a new house and had a Rheem water heater installed. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. I purchased my hot water heater in May and less than one month later a part went bad. Bosch. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. I have never been this livid with a company in all of my 40 years. I also recently replaced my water heater with a Rheem which is very efficient. I was told they were closed and call back tomorrow. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Here is an account by date of what occurred afterward. A little after a year a leak developed and burnt out the control board. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. If you’ve got a larger family that has a high demand for hot water, this could be the water heater for you. Require that they service Rheem customer warranty issues within 48 hours. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. This electric tankless water heater reviews will provide you with all the details you need to know about these devices. Find out about events in your area and how you can help through Rheem’s website. Enjoy the comfort and convenience of continuous hot water on demand with a Rheem ® tankless water heater. “The tankless water heater was value priced which was fine. Unsubscribe at any time. Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. Tank … The part should be overnighted at their expense.. Tax credit information: I am able to control the heat pump and my water heater from a app on phone. They charged around $100 for sending a new gas control. Note that installation will require 240V and adequate circuit protection, so … Tankless systems: Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old. Be the first one to find this review helpful. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. Savings for liquid propane models may be higher. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. We value your privacy. Get buying tips about Appliances delivered to your inbox. Homeowner resource center: You can follow this guide and compare them to pick the best from Rheem tankless water heater reviews. Types: After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It's supposed to be colder tonight than it was last night. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. That's horrible when we do not have hot water in used. Consumers can enjoy features such as convenient monthly payment options, competitive interest rates and an open credit line for future purchases. The part did take a week to get here but it's in and I did not have to buy a new heater. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. Efficiency. Its location on this page may change next time you visit. I will not buy any Rheem products because of the quality of this product. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". DO NOT PURCHASE A RHEEM UNIT!!! Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. Heart of Comfort (HOC): The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. My husband called Rheem, they said the Gas Control failed. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). Is this the best they can do to stand behind their product? Sign up to receive our free weekly newsletter. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Disappointed. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. ConsumerAffairs is not a government agency. The life span of a Rheem is 20-25 years. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. I have deep regrets buying a Rheem product. (Heck, the tank water heater it replaced went a whopping 24 years with no cleaning, so I do expect this one to last. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses. Installing an electric tankless water heater over the other models comes with various advantages. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. He sent an email for me to call to discuss. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. First off, AO Smith is solely focused on the water he… Get buying tips about Water Heaters delivered to your inbox. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Our content is intended to be used for general information purposes only. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. Paid $500 for a local plumber to install, and it came out great. I am not upset that a part went bad, I get it… things happen. The heater would not stay lit. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. To follow up with the pictures I submitted and to the part that was burnt. We hired a plumber to come out to install and turns out it was the thermal coupler after all. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! If you want to read more in depth reviews about Rheem products then follow the link! 3. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. I had to call to get a replacement on my 6 month old water heater. Why Choose an Electric Tankless Water Heater. We have good local water.) Rheem’s warranty at this point is full parts and full labor. My plumber contacted Rheem at least ten times concerning the heater. Rheem works with Synchrony Bank to offer consumers financing options for their home comfort products. For more information about reviews on ConsumerAffairs.com please visit our While tankless water heaters run more efficiently than storage tank water heaters, replacing a tank water heater with a tankless can be expensive, and the payback time can be longer than the warranty. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheem's part arriving. See reviews below to learn more or submit your own review. The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. Power: 120 volts | Location: Indoor | Estimated yearly energy: N/A. Fuel. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. I detected gas leak from less than 1 year old Rheem water heater. It is now mid December 2020, and the hot water is running out in short time. Here is the bottom line. A part has been submitted to the Parts department for processing. Unsubscribe easily. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. We paid to have it expedited for next day. This is complete garbage. Their plumber did call the next day and they did show up the following day. Rheem shame on you. Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. Rheem is a good product, well made, and has a great track record. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. The only reason I gave a second star was because everyone I spoke with was very polite and professional. I receive a shipment notification that the part is being shipped and should arrive on 12/9. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. I highly recommend you stay away from any RHEEM water heater products. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. Copyright © 2020 Consumers Unified LLC. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. Original review: Dec. 15, 2020 Purchased a Rheem hot water tank and had it installed August 2020. Rheem did not for me. Made it through the summer then the winter failures began. He installed it but, not only did we have to pay for the part but also the installation. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. Read honest and unbiased product reviews … Enjoy reading our tips and recommendations. Point-of-use: Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 Bought a 5 ton 20 SEER Heat Pump. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. Rheem makes residential water heaters in tank, tankless, and point-of-use configurations and units that work with solar water-heater systems. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. Rheem manufacturing process failed, and now they want the customer to help defray the cost. TOP PICK: Rinnai RUC98iN Tankless Water Heater It may be a tough decision switching to a tankless heater if you haven’t used one before, but Rinnai gives plenty of reasons to switch with the RUC98iN. Rheem Tankless Water Heater Buying Guide. When it comes to tankless water heaters, you want only the best.Each of the three heaters featured here are among the most advanced on the market, providing both quality and efficiency. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. Enjoy reading our tips and recommendations. Almost immediately, the water smelled of rotten eggs. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. DEFINITELY NOT DEPENDABLE NOR EFFICIENT WHEN YOU HAVE TO PAY SOMEONE EVERY YEAR TO REPLACE A PART ON IT!!! A happy customer is a return customer! How do I know I can trust these reviews about Rheem Water Heaters? Currently On Sale. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Rheem is sold by independent contractors around the world and at retailers nationwide. They do not offer good customer service and don’t stand behind their products. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. This unit has quality ball valves on the hot and cold side. It is determined that I need a part and that they will ship it to me... Ok, no problem. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed. Which means that it could have easily taken a couple of day longer. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. Thank you, you have successfully subscribed to our newsletter! Rheem hot water heater back in 2014. Sign up to receive our free weekly newsletter. Not only is… Pros: Small compared to water heater. Commercial tankless units: Easy to find: Unit is very quiet, runs on low most all of the time. 2) Code usually requires hot and cold shutoff valves for water heaters. Plumbing company in Maryland told my plumber they did not have a work order for my water heater. Called Rheem and after a few transfers I was finally given a service approval. I am waiting on a new thermostat from Rheems great tech support. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 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