This tool can also be helpful to record updates in terms of action execution. As a restaurateur, it's your job to make these duties as clear, simple, and repeatable as possible for your team so they can focus their efforts on making delicious food for your guests, which remains one of the most important factors guests use to in choose a restaurant . COVID-19 - Business Interruption and Event Cancellation. Our opening and closing checklists are complete and ready to use immediately. Disneyland Resort Donating Excess Food During Temporary Closure. Use these as a framework to get started! Wipe down and sanitize menus. Retrieved from: https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, [v] Sandmeyer, A. During the COVID-19 crisis, many hotels will unfortunately have to stop their operations and close temporarily. 3. Opening your bar at the beginning of the day can be a drag. Also, take advantage of social networks as well as communication tools to share information with your community, reassure your present and future customers as well as your partners. There is a COVID-19 Safety Plan specifically for hotels and accommodation facilities on Lord Howe Island. We will post more information when we have fully explored the housekeeping aspect of the COVID-19 calamity. Interim guidance for environmental cleaning in non-healthcare facilities exposed to SARS-CoV-2. Different hotel checklists can be put together to identify trends and other relevant information. Temporary Hotel Closure Checklist. Clean and wipe all the glasses and Store & Pour, place it in the dry area. COVID-19 VAT Measures Introduced by EU Tax Authorities. When in hotel quarantine you will routinely be tested for COVID-19 on day 2 and day 10 of the quarantine period, or at any time you first experience symptoms of COVID 19. 6. Identify and classify working parties. It is crucial to check the fine print of your Business Continuity Insurance and consider decreasing your monthly payments during the closure as there are no guests in-house. The maxim “All we have to fear is staying” also applies to the preventive approach that hospitality leaders must implement very quickly to ensure due diligence. General. This will prevent the presence of pests. This lets the buyer know each and every aspect of the hotel and helps avoid any surprises that could come later. It is best to be as flexible as possible with booking deposits and returning them as per the booker’s request, while still encouraging guests to change the booking to an indefinite date in order to keep some cash flow. Closing is the best time to circle back and solve any problems discovered or caused during the day, as the restaurant is winding down and the kitchen does not have to stay as ruthlessly efficient. While … This can be out of necessity if your forecasts suggest the losses experienced at these low occupancy levels are not sustainable. Retrieved from: European Centre for Disease Prevention and Control. COVID-19 Recovery Checklist Software. You should forecast your yearly P&L and cash flow statements using several scenarios with varying re-opening dates. We’ve put together a brief checklist for every hotelier faced with the difficult decision of a hotel closure. If you cannot get to the facility, bring the facility to you. Instantly Download Manager's Closing Checklist Template, Sample & Example in Microsoft Word (DOC), Google Docs, Apple Pages Format. Examples of actions to take are as follows [vii]: hbspt.cta._relativeUrls=true;hbspt.cta.load(216693, 'c6373fbb-4458-422c-9103-62c8735a8b1d', {}); [i] Johnson, K. (2020, March 13). (2020, March 24). The following guidance is provided to support such facilities and minimize the risk to staff. It is essential to close all the water supply valves to avoid damage during your absence. (2020, March 24). It is recommended to continue cleaning the hotel a minimum of once a week during walkthroughs while it is closed. Facilities should provide education to appropriate staff, and seek assistance if there are concerns. Address any payment issues that your current tenants might have and be forthcoming. That said, since a vacant building represents an additional risk for an insurer, they will appreciate being aware of what monitoring measures you have and will put forward during the temporary closure period. If yes, you will have to schedule a few employees or security personnel to constantly be on the property. If you have a list for every area of the restaurant, the tasks are more manageable, and every supervising staff member will know what they need to get done before heading home. (2020). Thus, a human presence on site proves to be a preventive action. Retrieved from: https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, [iii] Hughes, R. (2020, March 25). Are you looking for hotel restaurant documents? At the same time, as resilience requires proactivity and learning from past situations, it is essential to add a “Pandemic Plan” section to your emergency plan. Seating for dinner will begin promptly at 6:30 P.M. We will be exploring this topic further in an article next week. The link with the next point is therefore natural. If possible, consider emptying the pool as well as the thermal baths and spas for the duration of the closure to avoid the spread of bacteria and algae in your facilities. As a result of discussions with several managers over the past few days, it is clear that the temporary closure is, for the majority of them, fiction unfortunately become reality. Update the information according to the involving situation. Review the possibility of buyback programs to reduce your current inventory. Before leaving the premises for the duration, make sure that all the exterior doors are locked and that it is impossible for potential criminals to enter. In parallel, the management of residual materials must be done according to the rules of the art. Therefore, plan to save your data in a cloud-based fashion and have access to your PMS from home to continue to manage your room inventory and your reservations during this period. Patrick Rochon, specialist in risk management and emergency measures at PREVENTIA, suggests “leaving the sprinklers, the fire alarm service, the video surveillance systems, the intrusion alarm and the natural gas pilots, the power supply and the generator. It is a good idea to provide them with a list of these measures by email, which they will keep on file. 2. Review your current HR needs and any necessary terminations. Double check all the areas. While variable costs should be cut immediately, we advise you to attempt to limit your fixed costs and explore the possibility of negotiating credit terms or payment reductions. Inform your customers. It is a question of reputation and, even, survival. (2020, February 18). It is an essential step for would-be hotel buyers as it analyses all aspects of a hotel’s business. Official NSW Government response to COVID-19: symptoms and testing, what you can and can't do under the rules, information for businesses plus the latest news and updates. close checklists are meant to help you document your weekly reconciliation and month-end close workflows. Recent work in Greece has reminded us that in some situations, it is received wisdom that hotels should close for a number of months "when demand is low". For example, Reception in the foyer from 6:00 P.M. to 6:30 P.M. Just like water, consider decommissioning all non-essential equipment that consumes energy. And that’s good for the future. Learn what makes closing such a critical component of your restaurant’s organization, and find that closing tasks become easier to manage with the Restaurant Closing Checklist. In this period when all actions will make a difference on the financial situation, the time is not for energy loss. Inform them well in advance of the re-opening. Available in A4 & US Letter Sizes. Once these documents are ready, it is important you update your investors and lenders on what your capital needs could be. 1. Make an announcement to employees. Retrieved from: Hughes, R. (2020, March 25). When making new contracts, reflect on how to communicate regarding the virus, considering that it is no longer seen as an unexpected event. Ensure your own website has a clear message of the hotel’s temporary closure when entering the booking engine and inform your OTA channel representatives as well. Write a Header. Panic can happen so easily. Temporary Hotel Closure Checklist. To help develop their safety plan, hotels and accommodation facilities on Lord Howe Island may need to refer to COVID-19 self-isolation and testing location alerts issued by: NSW Government When cleaning all areas of your hotel, refer to your government’s guidance for disinfection and cleaning in non-healthcare public facilities against COVID-19 [iv]. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Customize and expand upon our restaurant open and close checklists to make them fit your specific needs. The work is just beginning. Check your current liquidity to ensure it can satisfy any immediate needs, such as taxes and payroll. [vii] Wyndham Hotels & Resorts. While closing down several floors could have saved enough variable costs in the past, the introduction of systems such as LED lights have made these savings minimal and insufficient in the current crisis. You can also use it as a template and customize it as you see fit for your bar’s operations Restaurant Opening & Closing Checklist OPENING PROCEDURES KFS recommends paying special attention to opening inventory, making sure that all products (especially high volume items) are prepared and available. Make sure to verify whether the hotel must be occupied at all times for insurance coverage. As you know, a hotel is a very special place: 24 hours a day, 365 days a year, people gather there for a tourist experience. Let’s not forget that we are not only in the hotel business: we are, first and foremost, in the field of great customer experiences and memories. In many European countries, such as the Czech Republic and Spain, all hotels have been ordered to close by their governments. Below is a list of tips and suggestions that may be helpful with the opening procedures of your restaurant. A hotel due diligence and closing checklist for use in connection with the purchase of a hotel. While you’re at it, dust off this document, update it, make security a priority, an investment, and allow time and resources to a business continuity plan (hello “quarantine” procedure). Of course, ensure you check your government’s relevant hospitality food surplus redistribution guidelines when considering this option. At that time, people will need us, to laugh, to get away. Faced with this inevitable situation, here is a 10-point checklist that can help you achieve a temporary closure which, this time, is not due to seasonality. Remain informed of all government orders and Business Relief programs, and sign up if applicable. COVID-19 - Business Interruption and Event Cancellation. A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. COVID-19 VAT Measures Introduced by EU Tax Authorities. For all catering services offered (restaurants, cafes, cafeterias, room service), it is important to limit losses related to waste or poor inventory management, especially for perishable goods. Before leaving the building, take the time to leave a note, on the main door, in your local languages depending on your location, which informs the clientele of the duration of the temporary closure. Jean-Thomas Henderson is a teacher in hospitality management at the Institut de tourisme et d’hotellerie du Quebec in Montreal. Review if all procedures have been performed properly with the aid of a hotel checklist. Hotel front office opening and closing checklists are used in hotel and bed and breakfast operations to ensure the smooth running of the front office/reception. Use this checklist to assess hotel kitchens’ HACCP, cleanliness, food storage, delivery, recipes, menu, kitchen staff, utensils, machinery, guest feedback, and statutory certificates with a pass, minor, or fail criteria. https://disneyparks.disney.go.com/blog/2020/03/disneyland-resort-donating-excess-food-during-temporary-closure/, https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, https://www.accordancevat.com/eu/covid-19-vat-measures/, https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, https://www.hospitalitynet.org/news/4097737.html, Technology at the service of the customer, The Young Hoteliers Summit explores the growing trend of travel bubbles, Must read blogs about COVID-19 and the hospitality industry, Clean, disinfect and remove all display items or furniture, Set all exterior and lobby lighting on timers, Remove all food from the fridge so it can be cleaned and turned off, Sanitize and completely cover all kitchenware, glassware, cutlery and dinnerware, Place all meeting room furniture into storage, Unplug guest laundry machines and turn off water access, Unplug all guestroom lighting and equipment, Remove, disinfect and store all guest bathroom amenities, Lock all guestrooms and secure all access, Shut down pool equipment and cover, but keep safety equipment in place, Display hotel closure signs throughout the property, Most hotels are delaying their regular renovations to mitigate financial impacts 1&2, but you may look into small upkeep tasks such as repainting. How many of your goals are achieved? In the Art of War, Sun Tzu wrote: “When the thunderclap breaks out, it is too late to cover your ears”. During a closing shift, the front-of-house and bar teams are responsible for making sure that the restaurant is cleaned, well-stocked, organized and safe. A hotel checklist is a great organizational tool. Hotel pre-opening process with attention to each and every detail will likely lead to a smooth opening and this will also help to ensure a successful future hotel operation. Some hotels and restaurants, most notably Walt Disney World, have received publicity and praise for donating their excess food inventory to local food banks [i]. Easily Editable & … Retrieved from: Wyndham Hotels & Resorts. Retrieved from: Sandmeyer, A. Become an EHL Insights contributor, EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. Restaurant kitchen opening checklists and kitchen closing checklists are the crux of back-of-house organization. To avoid this, please read credible sources, do not expose yourself to over-information which leads – sometimes – to a decrease in productivity. Ask them to pass from time to time – especially at night – through the parking lot to make sure that no suspicious activity is taking place there. Finally, ask for the cooperation of the police. Insurance coverage varies amongst operators and it is good to speak with other owners. Limit food losses. CEO - Senior Hotel Asset Manager at Global Asset Solutions, Got a story to share? Managers should request on-site observation reports on a daily basis. Finally, remember to keep at least a fridge and a freezer (ideally), and a few lights outside to guarantee a semblance of physical presence on site. Do a final check of the hotel with them to ensure staff member closing procedure has been fully followed including checking the pokie room has been left with all pokie doors open and all bna’s open. For example, if you are the restaurant manager, then state the restaurant's name, the complete address, and the restaurant's contact information. For used oils, contact your supplier so that pickup can be done before closing. (Bar Display Lights/Blender/ Swirl Machine etc.) In parallel, he just launched Hotel Stories and Other Places, a book of 15 true-to-life short-stories drawn from the universe of the Quebec hotel industry, told from the viewpoint of its players, penned by local writers. For example, it is very likely that emergency services will need beds, rooms and private places to make up for the lack of hospital units in the near future and that the spring floods will bring complications for municipalities. Surplus redistribution guidelines when considering for acquisition your order to suit hotel closing checklist inventory... 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