I received the item and refunded the customer in full. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I clicked on 'print return label' but noting came up to print. I want to return it. About 15 minutes ago I attempted to print 2 more labels and have a problem. However, I would rather refund customers as soon as I see that they have shipped it back to me as based on the price range of most of my items I would rather keep customers happy. I hit print label and everything just sits there. If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help: Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. Maybe it isn't your size. What can I do? If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Perhaps it only works like that in the U.S.?? When you've opened a request, you can track its progress at any time. Had a problem with a purchase and need to let the seller know? Give buyers another reason to love your listings by offering returns. Can you get a refund on an eBay shipping label? I tried my two PCS, both don’t show the UPS label image. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. However, I must send the item back to the seller, and provide a tracking number, which will cost about 15 USD. I wouldn't care as long as it printed out, but it doesn't. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. You can purchase a return postage label through the return request and send it to your buyer. Enter your search term to display live search results. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you paid with Apple Pay, Google Pay, or a credit card, it may take up to 30 days to get your money back, depending on your card provider. The buyer requests a return. If you’re using your own return shipping label, you should manually add tracking details to the return . So I was approved to return an item and the page comes up to print the return label, but the box is blank, so I can't print anything. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. There is no possibility of getting any return shipping label from the seller, PayPal or Ebay. Not exactly what you expected? Send an eBay postage label. If not, you should manually add tracking details to the return. Use TAB key to navigate results. You can also find details of how your request is progressing in your Purchase History - opens in new window or tab. Also is it not possible to return an item without using the return label process? Returns Made Simple Whether you shop or sell, we make returns easy. While using Edge, When going to print a shipping label via Ebay, the 'print label' button does nothing when clicked. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. The item being returned must comply with the following in order to be eligible: Maximum weight and total dimensions (length + width + height of the parcel) as follows: Read our article on asking eBay to step in and help for more information. Requesting an eBay shipping label refund is actually very easy. Not to worry. It usually takes 3 to 5 business days to receive a refund to your PayPal account. If the return was for buyers remorse the buyer could print the label and they would be billed for it. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. I printed 6 labels with no issues this morning. If you use an eBay returns label, tracking is automatically uploaded. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. At the top it says "Automatic Zoom". Not all items on eBay.com.au are eligible for the eBay return label service. Most sellers are happy to help once they know there's an issue. And this is how you're not getting a refund. If you’re pretty savvy on eBay, just go to My eBay > Orders > Shipping Labels, then click on Void. Keep in mind that the seller has 3 business days to respond from the time you opened the request. An eBay return shipping label: learn how to print an eBay return shipping label A label from their preferred carrier: if the seller provides you with a shipping label, they’ll send it to you directly, and you can print it from the “Your postage label is ready” email or message that you’ll receive in Messages - opens in new window or tab 1 min article; Appeal eBay's decision about a return or missing item for buyers. Does anybody know when this will be fixed - i'm wanting to get to the post office with my business post and this hasn't been working for over an hour now? Use the tab key to navigate results. If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Learn More Need to make a return? Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. You're responsible for return postage costs for "Item not as described" returns. If you're using a non-eBay label, the seller may have added the number for you. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. Via internet explorer and chrome, to no effect. Hi I have never done a return before. Just click to start the print process and a black frame will pop up with the label inside. Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. 4 min article Check the status of your return or missing item request Print an eBay return label. Use TAB key to navigate results. Select an option below to get started: Once you've let the seller know you've had an issue with your order, they have 3 business days to respond and help resolve things. When you've opened a request, you can track its progress at any time. Maybe it isn't quite what you thought. After I click print label, a screen show up, but the UPS label image does not load up, instead showing an empty square box. I clicked on 'print return label' but noting came up to print. I shop on eBay. Something went wrong. Enter your search term to display live search results. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. If it hasn't been more than 3 business days, give the seller more time to get in touch. Recently, I had an item not work for a customer so I immediately authorized the return. Confirm your return address on the label. Via internet explorer and chrome, to no effect. When you’re sending the item back, repack it carefully, and remember it has to be in the same condition as when you received it. If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help: Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. First the label portion doesn't show up on the sample page. It has been this way for days now. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Had a problem with a purchase and need to let the seller know? Is the buyer in Canada and is it a not as described return? I opened the return process and Ebay says the expected refund is 15 USD. View cart for details. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I tried this several times, with no luck. View basket for details. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. I am returning an item and I got a message from ebay that the seller provided a shipping label but every time I go to print it, it spins for a minute and then says something about it not being able to process it at this time and to try again later. as your returns page does not show delivered, even though it did deliver today. Something went wrong. Ask eBay to step in and help for buyers If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. Read our article on asking eBay to step in and help for more information. Hi I have never done a return before. If the seller hasnt provided a return label 8 days after you open the case then you ask eBay to step in and they will send you one A seller cannot refuse to pay return postage when items are not as described The seller tried to get away with it, but as you've found, eBay enforce this - so the seller was unsuccessful! Click on the arrows and a menu will appear. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Now what? We keep returns simple. To the right of this are 2 arrows (>>). PayPal shipping label I have a problem on PayPal shipping label today. I got the book, I do not like it at all. To improve your help experience, please sign in to your account. How To Refund eBay Shipping Label. I contacted the seller and they said it should come up thru EBAY, and I told them the page was blank. Tried bringing it up in a new window, and even then the buttons do nothing to bring up the printing pop up. Are you a seller and need help with a return request? If it was a not as described return (nad) then the seller would pay. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. They can then print the label and use it to send the item back to you. If so, I'll tell you how I would try to do the return label. Enter your search term to display live search results. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you use an eBay return label, tracking details are automatically uploaded. It usually takes 3 to 5 business days to receive a refund to your PayPal account. Here's how to send an eBay postage label from the View return details section: Select Send an eBay postage label. Keep in mind that the condition of the item you … You'll also find details of how your request is progressing in your Purchase History - opens in new window or tab. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. This is important . If it's been less than 3 days since you opened the request, give the seller more time to get in touch. Learn More I sell on eBay. Yes. Most sellers are happy to help once they know there's an issue. Select an option below to get started: Once you've let the seller know you've had an issue with your order, they have 3 business days to get back to you and help resolve things. I tried this several times, with no luck. Click on DOWNLOAD. Your seller likely will be calling eBay -- to have the case closed in the seller's favor -- because you did not get a scan started within 5 days. 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