Can I use Return Merchandise Authorization (RMA) numbers? Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. reach out to your seller. Please contact us before returning the item. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. Ensure your products match accurate item description and clear photos. Contact the seller. help! Need to resolve an issue? Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. Explore your options. Read on to learn more about eBay’s Money Back Guarantee. In some situations, you may still have three business days to provide your own return label before one is automatically sent to the buyer. Of course, most items fall within our 30 days returns policy. Reduce the number of items that arrive damaged, Reduce the number of items that don't work or are defective, Make sure you aren't sending the wrong items, Ensure your products match their descriptions or photos. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. You may choose to offer: Move to the policy that can give you up to a 25% conversion lift.†, 14-day returns (buyer pays return shipping), 30-day returns (buyer pays return shipping). Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns” eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. Choose from the most trusted shipping carriers and get exclusive discounts. The cost of the label is determined by the weight and dimensions of the package and will cost no more than the original outbound label if it was purchased on eBay. Please answer this question before sending. as vehicles, real estate, business sales & domains, digital Ok RANT OVER. Then you will be able to upload your own label when a buyer requests a return. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Our five return policy options help streamline the returns experience for our buyers. Select which policy you currently have and which policy you'll update to: eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. time and they must receive the item on the 30th day? You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. My eBay. policy, then follow these easy steps to For example, if the buyer initiates a return for 3 of 10 shirts purchased as a eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. deadlines must be met. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. Ship within your stated handling time to reduce requests by up to 65%*. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Inspect packages more closely to ensure all items ordered are included and correct. I have a return address that is different from the address from which the item was originally sent. They have another 14 days to return the goods once they’ve told you. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Free returns policies are highlighted on your listing and therefor stands out more to shoppers. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. 48 hours. How can I make sure that an item is sent back to the correct location? For instance, maybe you want to always offer immediate refunds for clothes that don't fit—create return rules to let that happen. Get details in the eBay Seller Centre. item in your purchase history, and Offering replacements—items identical to the original—and exchanges—items that are different—can help buyers feel better about their purchase. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can customize other steps—like when you issue immediate refunds. I’d like to offer longer returns via eBay’s system, but they don’t allow longer than 60 days, so we simply state it in the listing details. For example, the buyer may need to obtain their own return shipping label to ship the item back to you. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. Is offering returns optional for sellers? Create listings that bring in shoppers and sell at the best price. All my listings now show "no returns accepted". NOT 30 days until the return must be finished. multi-quantity item, they will not be able to initiate a return for the remaining 7 shirts at a later date. What if I want to use a label from a different carrier than USPS? Something went wrong. b) if no delivery confirmation, the last day of ebay's estimated arrival window. eBay will track the delivery of the returned item. As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. policy. For original shipping on eligible purchases*. 4 min article payment methods must be used and all eligibility requirements and Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Everything you need to start selling on eBay. If the seller asks, send the item back as 30-day free returns is a retail returns standard and a buyer expectation. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. Your life just got easier! contact us. In a majority of counties, there are laws that protect the rights of the consumers. Can buyers initiate a single return for more than one item? While CC Companies do their investigation which can take months, the payee isn't debited for the transaction amount until a final decision has been rendered. Setting Up a Buyer-Friendly Return Policy eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. FiftyThree doesn't have their Return and Refund Policy named like this, but it's called a Pencil Guarantee instead. Contact your seller. Follow these steps to get your refund. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Learn how to give great service and get paid. Our Business Equipment Purchase Protection (BEPP) As long as you indicate in your return policy that you want to offer buyers the option to request a replacement or exchange, this option will still be available. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Select the "RMA number" option in Return Preferences. Be sure to clearly If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. This usually occurs if the request is outside your return policy window or for certain return reasons. If your preferences are set to automate any portion of the return process, including offering a replacement, an automatic eBay label will be sent to the buyer for return shipping. eBay does not guarantee that each seller will experience the same lift or any lift at all. Most sellers on eBay offer returns, but would prefer to keep them to a minimum. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Starting June 1, 2018, Top Rated sellers on eBay.com will be required to offer 30-day free returns on their eBay.com listings to be eligible to receive Top Rated Plus benefits. Our Vehicle Purchase Protection (VPP) covers up to With an eBay Store, you can get the most out of selling. We don't allow these to be sold on eBay. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. soon as possible using their preferred Improve your packaging to prevent damage in shipment. Most purchases on eBay are covered by eBay Money Back Guarantee. Something went wrong. our site, and You can count on hearing from us within Individual results may vary. Sellers set their own return policy (check the listing) & the buyer has 45 days from the day they send payment to open a Significantly Not As Described (SNAD) or Item Not Received (INR) through eBayPay or PayPal. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. When a return shipping label is provided to a buyer, what type of label is provided? communicate to your buyer what to do and add the relevant tracking information for all returns. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Click the tabs below to learn more about customizing and optimizing returns. issue still isn’t resolved after three Maybe it wasn’t quite what they thought. *In order to be protected by eBay Money Back Guarantee certain There is a higher likelihood of shoppers finding your listing when using filters to search for items: Get updates and learn how eBay is supporting you during COVID-19. * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. DO NOT INITIATE A RETURN AFTER 30 DAYS!!!! If you’ve talked to your seller and the You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. We’re here to In most cases, sellers will fix the problem straight away. 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