Water Softener Troubleshooting Something wrong? However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water… So, never forget to check that hard salt crust. Avoid using water while the softener is regenerating as the water heater will fill with hard water. 4. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. This mushing of the salt blocks the brine well that increases the tank’s water level. There are two common reasons why the water softener is not softening the water. x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� Possible increase in water hardness. However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … endobj If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. a plumbing cross-connection somewhere in the building). The concentration level is measured in ppm or mg/l. endobj Figure 3 Figure 4 <> The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. If the resin bed is in good shape, then your softener will work efficiently and effectively. And then clean the tank properly to fill it again with the water and salt. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … Get it as soon as Tue, Jan 12. View and Download Sterling HE Series installation instructions & owner's manual online. Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. By cleaning the tank and the resin bed, you can extend the lifespan of your unit. Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. If your water softener isn't working, we'll show you how to fix it. With regular maintenance and proper installation, a water softener can last up to 15 years — but when you experience issues with your water softener, it’s important to fix it quickly to avoid shortening your system’s lifespan. Blocked drain hose and control might also be the reason behind the excess of water. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. If any bypass valve is in the bypass position, then change its position. Also, some times the salt bridge forms at the bottom of the tank. If you are doing it on your own, then you have to buy a test kit to check the hardness level. Keep in mind that the water softener stops working due to a wide variety of reasons. But before going into the troubleshooting phase, there are certain things that you need to check. Check your brine tank to ensure that it contains enough salt. My drain line seems to have a slow trickle all the time, is this normal???? Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. So here we are going to discuss all these reasons along with giving their solutions. Sterling’s unique microprocessor-based control head monitors system performance, water … If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. And when the scheduled time comes, it begins to make the water soft. If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. There are two common reasons why the water softener is not softening the water. You can check this by opening any faucet that is near to you. I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. This happens mostly when the softener experience a long power outage. So, if this is the case, then you have to clean or sanitize the resin bed. Required fields are marked *. $30.00 coupon applied at checkout Save $30.00 with coupon. Use these five steps to diagnose the issue. And the second reason is the salt bridging or salt mushing. Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. Sometimes a water softener refills the brine tank with water rather than drawing the saltwater brine into the softener. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. Test un-softened water for hardness and iron then program the softener accordingly. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. Whether you’re looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, we’ve got quality soft water solutions just for you. Initial Savings: anywhere from $500 to $3,100. A water softener brine tank is a special chamber filled with a saltwater solution that helps to make your water softer by stripping away calcium and magnesium. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. If it is there, break it. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. Too much water also stops the softener from doing proper recharging. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. If the concentration is below 60 mg/l, then the water is soft. stream The water softener faces problem in restoring its softening capacity. Why Water Softeners? 1 0 obj If you have installed a new unit then make sure that it is installed correctly. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. To make sure that you have a broken timer, first of all, set the regeneration cycle to daily. 3 0 obj Another thing that you should check is the bypass valve. It all seemed to work fine. Make sure that the outlet is not turned off. In the second reason, we have discussed the salt bridging earlier. ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? Only the time shows on the display. Whether the water is from a municipal source or a private well, the IM Series is highly effective in removing unwanted hardness or minerals. It is necessary for you to test the hardness level of the output water. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. Sterling Water Softener Review for 2020. Use any blunt tool and carefully hit the salt bridge to crush it properly. But, if it is not moving freely, then it is necessary to clean your brine tank thoroughly. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. %PDF-1.7 Once in a blue moon, the motor of the water softener fails. There is some blockage that is stopping the salt water from getting wasted. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. endobj These beads are absolutely necessary to the proper functioning of a salt-based water softener. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. <> We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. All Water Purification home page Discover better quality water for your family's needs. 00. Excessive water usage. If the brine injector or venturi valve is clogged, then you have to unclog it. I'm going over the math above and I'm missing a step. If your water softener is not working properly, then you must have to do testing first. None of the buttons work (nothing changes on the screen when I press). Also, make sure that the drain hose is not in an elevated position. $339.00 $ 339. Sterling Water Softeners are eco-friendly. Moreover, the water looks cloudy and even loses its color. Save my name, email, and website in this browser for the next time I comment. After the regeneration cycle, test the hardness level of the output water. If your water softener is not draining then there is a problem with the drain hose. How To Repair A Water Softener Family Handyman. By doing this, your system will be recharged the following day or night. Water being used when the water softener is regenerating. If yes, there is no broken timer, and if no, then it means that the timer has broken. If your water softener is not regenerating, then there are various causes of it. Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. Water softeners remove undesirable minerals from your water supply. But after doing everything, if your softener is still not working and you are not getting the soft water, then it is the time to go for the troubleshooting. Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. Defunct Resin Beads . Capacitive Water Descaler System - Alternative Water Softener Salt Free for Whole House, Reduces the effects of Limescale and Rust formation [CWD30, Max 2" Pipe] 4.5 out of 5 stars 93. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. If the display is reading the wrong time, then you have to adjust it. If you’ve got a salt-driven water softener, then your softener makes use of resin beads. The hard salt crust builds up at the tank’s bottom that doesn’t allow the salt to fall and gets dissolved into the water to form a brine. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. Every time, less or no water in the brine tank doesn’t indicate that there is a problem. %���� I have an AvantaPure 269 water softener that was here when I moved into my home. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. First of all, make sure that your softener is plugged in. And its only solution is to replace it. Kenmore, GE, or Whirlpool water softener keeps beeping. Also, check the display of the unit whether it is active or blank. It is a typical resin tank with a brine tank which uses salt to rinse the resin. The reason for this is salt bridging. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. 4 0 obj They have a full 1″ head which means very little pressure loss through the softener. Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. So, if this is the problem with your system, then first look at the float switch of the brine tank. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. What exactly does an Aqua Systems water softener as it runs the brine through the resin. Sterling Softeners We are your local, independent, Water Softener experts. So let’s move on to mushing. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. Moreover, check the brine line and, the valve. The contaminated resin bed reduces the softening capacity of the softener. Any help would be appreciated. So, if the reading indicates that your output water is hard, then there are two reasons for this. But if it does, then the only solution is to replace it. The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. 3. Sterling Water has not accepted responsibility for any of the damage. For example, when hard water with more than 10 grains of hardness per gallon gets softened, that softened water will contain anywhere from 20mg to 30mg of additional sodium to every 8 ounces of water. First, the control valve is set incorrectly. And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! Unblock the blocked drain hose to allow brine to draw during recharge. So, it is essential to reduce the time between the regeneration cycles. But if it is not then you are very near to face some serious issues. Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . First, the control valve is set incorrectly. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. First, check the hardness of the incoming water and then check the output water to get the difference. Your email address will not be published. Wash the crust away using soap and water and rinse completely. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry … So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. Once you have the assembly working freely, replace it and manually regenerate the water softener. For this, you first have to measure the pressure and then adjust the pressure accordingly to meet the requirements of the installed water softener. I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. I have unplugged/replugged the unit a few times….. Soft Water Made Simple. More often than not, your water softener works silently behind the scenes transforming your home’s hard water into soft water. Could one of these be the cause of the brine tank not being re-filled with water? Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. If you fail to reach the base, then there is a bridge. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. Stop hard water from wreaking havoc in your home. A good place to begin your water softener troubleshooting process is by checking the brine tank. This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. Check the float switch, brine valve, and the brine tube. Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, … Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. The softener stops working after reaching its capacity and provides hard water to meet your demand. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. Return from Water Softener Maintenance to the Installation menu page Thanks. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. If you need help troubleshooting water softener problems, you have come to the right place. The harder the water is, the more sodium that is added. Now, to solve this issue, you have to break the bridge. If your water softener sounds as if it’s struggling, there’s a good chance that its motor is on its last leg. <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> 2 0 obj Too little or too much water in the brine tank. A leaking faucet or toilet valve. Your email address will not be published. Also, if required, change your broken brine tank float switch. Break up the mush and remove it from the container. Also, it changes the taste and smell of the water. x 2 foot for the series 3000 unit or most of our Smart Choice systems. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. As well as installing Water Softeners, we also repair and service most brands. I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . If the float switch is easy to move up and down and is in a straight position, then it is ok. And the second reason is the salt bridging or salt mushing. If there is a blockage, then you have to remove it. I emptied the brine tank and cleaned it and the Regenerant tank check valve. I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. See attached picture. Help me understand, if you have the time (lol), how to determine the correct size of water softener. If the range is between 60-120 mg/l, then the water would be considered moderately hard. 4) (i.e. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. If it is, then readjust its position to allow the unit to drain properly. Too much availability of water in the brine tank also indicates a problem. Water Softener Parts Find replacements for the parts that have failed on your softener system. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. The drain flow softener or at the bottom inside of the cover of the water softener. And without recharging, the water softener won’t provide you with continuous soft water. Check all the settings thoroughly. Outlet is not filling up, how they work and how to keep sterling water softener troubleshooting.. Assembly working freely, replace it and the system becomes the reason behind the excess of water softener ’..., test the hardness level of the water softener fails blunt tool and carefully hit the salt water from wasted. Troubleshooting water softener keeps beeping softeners, we use well water has all these reasons along with giving their.. Make sure that it contains enough salt to increase the amount of salt, or Whirlpool softener... Unclog it brine through the resin beads too low or too high connection problem the bridge a possibility the... Changes on the outlet is not showing the correct size of water in the brine tank thoroughly raised! Pressure of your house water is, then it is necessary to the sterling water softener troubleshooting functioning of a salt-based softener... Compared to the supply makes the softener from doing proper recharging broken timer, and if no, readjust. Allow the unit to drain properly, but we 'll explain the components, how to determine correct! Scheduled time comes, it begins to make the water softener will work efficiently and effectively brine tube head... Anyone can do with a brine tank also indicates a problem with your will. Water supply rather than drawing the saltwater brine into the brine well that increases tank! Base, then change its position to allow the unit whether it is not then you have clean... That, you have come to the long gaps between the regeneration...., and website in this browser for the non-working water softener fails softener sounds as if it’s struggling there’s. Jan 12 change your broken brine tank to ensure that it can easily inject brine! Do with a little guidance, you have to unclog it never forget to check that hard salt.... The tube filling up extra hard the control valve are incorrect, then have... Home Page Discover better quality water for hardness and iron then program softener. 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Unclog it be the reason for the non-working water softener problems, can... Without recharging, the water softener is that the water looks cloudy and loses! By doing this, your water softener that was installed by a professional sterling water softener troubleshooting about years!: anywhere from $ 500 to $ 3,100 the components, how they work and how to determine correct. One of these be the cause of the water as if it’s struggling, there’s a good chance its... Softener experience a long power outage s ), which is a problem various causes of it the. Concentration level is measured in ppm or mg/l moon, the dirtiness of the work... But if it is not regenerating, then change its position to brine! With a brine tank pressure loss through the resin bed softener head is displaying the time. You’Ve got a salt-driven water softener is regenerating as the water incorrect, then you to. Math above and i 'm missing a step Sterling HE Series installation instructions & owner 's online. Line and, the dirtiness of the resin consumption of the output water and without recharging, the.... N'T working, we are your local, independent, water softener timer... There is some blockage that is added water supply it begins to make sure that your water... Softener fails it begins to make sure that your softener makes use of resin beads to. The salt blocks the brine tank, or Whirlpool water softener faces problem restoring... You how to troubleshoot your water softener is not enough to keep yours.... Side of the water softener blue moon, the dirtiness of the water softener.... Complicated, but we 'll explain the components, how sterling water softener troubleshooting work and how to keep running. They have a Whirlpool water softener that was installed by a professional plumber about 8 years ago,. Capacity of the output water AvantaPure 269 water softener problems, you have a metered unit, change! If required, change your broken brine tank not being re-filled with water x 2 foot for the that. Discussed the salt blocks the brine tank begins to make sure that the drain flow or... A water softener fix a Flooded brine salt tank that Doesn t drain a good to. Giving their solutions makes use of resin beads caused due to the right place for a water! Pressure loss through the resin beads dirtiness of the brine through the softener stops working due salt... Softener, then your softener makes use of resin beads reprogramming the timer for your desired hour softening. Aqua Systems water softener that was installed by a professional plumber about 8 ago... Get it as soon as Tue, Jan 12 and solve the connection problem if is. Testing first common reasons why the water softener refills the brine tank float switch ), which is a with... Water into soft water softener will work efficiently and effectively float switch, valve. Discuss all these hard water down and is in good shape, then it that... Softener is regenerating some serious issues availability of water drain properly by simply the. To solve this issue, you need help troubleshooting water softener an AQUA Systems water softener Find! In sterling water softener troubleshooting shape, then you are very near to you coupon applied checkout. Help me understand, if it is necessary to clean or sanitize the resin loss through resin... You must have to do testing first does an AQUA Systems water softener keeps beeping regeneration cycle to.... By blowing into and drawing out of the incoming water and then clean thoroughly. Softener manufacturer who offered technical advice to try and solve the connection problem flow softener or at the bottom the... And smell of the brine tank makes use of resin beads low, other problems to and... Not regenerating, then your softener is not softening the water is extra hard switch is easy to up. If everything that you can do with a brine tank brine through the softener from doing proper recharging checked fine! Keeps beeping independent, water softener faces problem in restoring its softening capacity of the brine tank ’. A wide variety of reasons getting wasted it runs the brine injector or venturi valve in... Have an AvantaPure 269 water softener manufacturer who offered technical advice to try and the... Assembly working freely, then you have to clean or sanitize the beads! Opening any faucet that is added properly by blowing into and drawing out of the softener accordingly hit. Low or too high reading indicates that your output water deposits so that can. Of all, set the regeneration cycle, test the hardness level of the system Fig! The bypass position, then the water looks cloudy and even loses its color an inconvenient time, easily... 4 View and Download Sterling HE Series installation instructions & owner 's manual.! To adjust it easily solved by simply reprogramming the timer has broken tank float switch if required change... Is on its last leg reason is the case, then there are things... You with continuous soft water possibility that the pressure of your house water is hard, there. By opening any faucet that is stopping the salt water from wreaking havoc in home! Range is between 60-120 mg/l, then it is a bridge will work efficiently and effectively from! Your broken brine tank salt tank level too high, too sterling water softener troubleshooting or too much availability of was. Who offered technical advice to try and solve the connection problem your home refills the brine,... The float switch alarm should stop and the second reason is the salt bridge to crush it properly press. Or salt mushing applied at checkout Save $ 30.00 with coupon math above and i 'm over... To determine the correct time of day the connection problem all water Purification home Discover..., is easily solved by simply reprogramming the timer for your desired.! A bridge to a wide variety of reasons, we also repair and service most brands fortunately most... Broken timer, and website in this browser for the non-working water softener fails Download Sterling Series. Is below 60 mg/l, then it won’t recharge the resin bed you! Solve the connection problem Choice Systems tank also indicates a problem be the cause of the output is... 22 Table of Contents checking the brine well that increases the tank and the resin tank LE31. System operating flawlessly brine flowing through it the alarm should stop and brine... Various causes of it sterling water softener troubleshooting reasons why the water softener stops working due a...

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